Benazir Income Support Program (BISP) Launches Advanced Call Center to Increase Beneficiary Support
The Benazir Income Support Program (BISP) has launched an advanced call center to provide comprehensive information and support to deserving individuals. This state-of-the-art call center aims to offer detailed insights into the status, financial details, and address various issues faced by BISP beneficiaries. The newly introduced service specifically targets problems related to BISP card renewal, card replacement, or cash withdrawal, ensuring that deserving women and other beneficiaries can easily access information and resolve their issues.
Modern Call Center Features
Latest CRM/GRM Technology
The call center utilizes cutting-edge Customer Relationship Management (CRM) and Government Resource Management (GRM) technology. These systems ensure efficient handling of beneficiary data and streamline the support process.
Upgraded Database and Technology
Featuring an upgraded database and modern technological infrastructure, the call center can efficiently manage large volumes of data, providing accurate and timely information to beneficiaries.
Highly Skilled Staff
Operated by highly trained personnel, the call center guarantees prompt responses and effective issue resolution. The staff is equipped to handle various queries and provide solutions to beneficiaries’ problems.
High Capacity
The call center has the capacity to manage 8,000 to 10,000 calls per day, ensuring that a high volume of complaints and queries can be addressed efficiently.
Unique Ticketing System
A unique ticketing system has been introduced for each complaint, facilitating easy reference and efficient complaint resolution. This system ensures that all issues are tracked and resolved promptly.
Call Center Service Hours
The BISP call center operates during specific hours to facilitate beneficiaries. The service is available from Monday to Friday, between 8:00 AM to 5:00 PM. It is not available on Saturdays and Sundays. This schedule ensures that beneficiaries have ample time during the week to reach out for assistance.
With the introduction of this modern call center, BISP aims to enhance its support services and ensure that beneficiaries can easily access information and resolve any issues they may encounter.
Frequently Asked Questions (FAQs)
What is the Purpose of the New Call Center Service Launched by BISP?
The new call center service launched by BISP aims to provide comprehensive information about BISP programs to beneficiaries. It addresses queries related to BISP card renewal, card replacement, and cash withdrawal, ensuring that beneficiaries can access the information they need.
What are the Key Features of the New Call Center Service?
- Latest CRM/GRM Technology: Utilizes the most advanced Customer Relationship Management and Government Resource Management systems.
- Upgraded Database and Technology: Operates with an updated database and modern technology.
- Highly Skilled Staff: Staffed by highly trained personnel for prompt issue resolution.
- High Capacity: Capable of handling 8,000 to 10,000 calls daily.
- Unique Ticketing System: Introduces a unique ticketing system for efficient complaint resolution.
How Can Individuals Contact the BISP Call Center?
Individuals can contact the BISP call center through the following channels:
- Telephone Numbers: 0800-26477, 051-9246326
- Address: Benazir Income Support Profram, Block – F, Pakistan Secretariat, Islamabad, Federal.
- Official Website: 8171 Web Portal
What Are the Working Hours of the BISP Call Center?
The call center operates from Monday to Friday, from 8:00 AM to 5:00 PM. It is closed on Saturdays and Sundays.
What Issues Can Be Addressed by the Call Center Service?
The call center service is designed to handle a range of issues faced by BISP beneficiaries, including obtaining information about their status, financial details, BISP card renewal, card replacement, and other problems related to the program.
Benefits of the Modern Call Center
The modern calls center service is a significant step towards improving the support services provided by BISP. It ensures that beneficiaries can easily access the information they need and resolve any issues they encounter. The introduction of advanced technology and a unique ticketing system enhances the efficiency and effectiveness of the support provided.
Conclusion
The Benazir Income Support Program’s (BISP) advanced call center is a crucial development in providing enhanced support to beneficiaries. By leveraging the latest CRM/GRM technology, upgraded databases, and highly skilled staff, the call centers aims to address the various issues faced by BISP beneficiaries. With its high capacity and unique ticketing system, the call center ensures efficient handling of queries and complaints, making it easier for deserving individuals to access the information and support they need.
The BISP call center operates from Monday to Friday, between 8:00 AM and 5:00 PM, offering ample time for beneficiaries to seek assistance. The service is easily accessible through telephone, postal address, and the official website, providing multiple channels for beneficiaries to reach out.
Overall, the launch of the modern call center by BISP signifies a major improvement in the program’s support services, ensuring that beneficiaries receive timely and effective assistance. This initiative reflects BISP’s commitment to enhancing the welfare of deserving individuals and improving the overall efficiency of its support system.